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RePack FAQ

Where can I pick up my Repack order?

RePack is a very individualistic package so it's not dependent on any delivery method. By choosing RePack as your packaging method your order will be delivered to the address of your choice, just like before. The only difference is that now there will be no more packaging trash. Plus you can save money & nature!

How long will it take to get my voucher after I have returned the RePack?

RePacks travel through the postal system. You can drop the used RePack to a local mailbox and usually within a week a voucher will be sent to your email. (Note: The longest delivery time is from Outer Space. However, we recommend returning RePacks to mail boxes on Planet Earth.)

How can I be sure that a RePack has returned?

When you see a voucher in your email you can be sure that the RePack has returned safely to its destination. And no need to worry: RePacks are known for their toughness and endurance! However, just like with any other mail deliveries, even RePack can sometimes get lost on its way. If you suspect that your RePack has disappeared, so if you haven't received your voucher within a few weeks, contact us and we will fix things.

What happens if RePack doesn't go to the right place after I have returned it?

Each RePack is equipped with a solid return mail address. But of course it's theoretically possible for a RePack to get lost on its way. If you suspect that your package has disappeared, so if you haven't received your voucher within a few weeks, contact us and we will fix things.

Other packages are safer and better known than Repack, so why should I choose Repack?

RePacks are designed to be used for at least 20 times. This means that the packages are super durable. In fact, RePack outsmarts any average disposable packaging in many ways. Not only are they more durable, they're also more sustainable and good-looking. So, if you want to make sure that you will receive your order undamaged, go for RePack.

There's no need to worry about safety issues either: RePack is sealed with a sticker so that your order cannot be easily reached.

How many times can a single RePack be used?

RePacks are designed to be used for at least 20 times, so the packages are, in fact, super durable. There are even rumors about toughest RePacks having 50 delivery gigs under their belts.

What materials have been used for the packages?

RePacks come in different shapes and materials. We've made them out of polypropylene, polyethylene and cardboard. All materials are durable and 100 % recoverable. We've also made packages out of old banner ads, giving them a new lease of life as an e-commerce delivery bag. New materials are being tried out, and if they are proven to be durable and recyclable, they're good for RePack packages.

How do you get new customers?

Customers come to us from Outer Space.

Nah just kidding :D

Well, people can choose the RePack delivery option in all #RePacking web stores. Sometimes it just happens that you try it and dig it, and that's how new RePackers are born.

Have you tried it already?

How does your team look like?

The team behind RePack consists of amazing bunch of people: industrial designers, environmental experts, circular economy experts and programmers. Small & smart squad devoted to eliminating packaging trash from the world.

How much does it cost to return a RePack?

For you: nada! The return costs have already been paid for you. You can return RePack free of charge by dropping it to any mailbox in the world.

How can I contact you?

We're happy to help you. You can for example email us:

Where can I read about RePack user experiences?

You can check out some user testimonials on our Facebook page

What to do if the package gets torn/damaged?

We hope that you will return the package regardless of its condition. You will receive a reward even for returning an "exploded" package, so no worries!

Which web stores are using RePack?

All #RePacking stores can be found here. The revolution is on the way and new stores are joining the #RePacking movement at a fast pace. To be up-to-date about what's happening you can follow us by subscribing to our newsletters.

Can all RePack functions be used with a mobile device?

Of course! And if not, please let us know and we'll fix it to be perfect.

What kinds of packages do you have?

RePacks come in various shapes and sizes. We're testing new models and materials all the time. For more information, you can contact us:

Do the packages get easily torn?

RePacks are designed to last at least 20 times so the packages are super durable. There are even rumors about some tough RePacks having about 50 delivery gigs under their belts.

Can I use the 10% discount for products that are already discounted?

This depends on each web store and their policies, so you should ask them. I'm sure they're happy to help.

Where can I use my voucher?

You can find all #RePacking stores here.

Why is your website in English only?

Our small team wants needs to pick their battles and focus on essentials. We feel it's more imporant that RePack works all over the world than just us promising it will it in other languages. In time you will see this page in different languages, that time is just not her yet. I hope you can forgive us :)

Could I see a description of the environmental impacts of using a RePack?

RePack is designed to be returned and reused, removing disposable pacakging waste every time it is used. So, in essence, it's a no trash packaging solution.

We have also calculated the carbon footprint of RePack. Since RePack is designed to last at least 20 times we compared one RePack to 20 disposable packages that were thrown away after one use. Comparison showed that RePack has 50 % smaller carbon footprint compared to throw away packages.

Also, we did a sustainable life cycle analysis together with Natural Step about our service.RePack SLCA can be downloaded here.

Do I have to return my RePack?

Well of course you don't have to! Just like you don't have to return a deposit

bottle either. RePack is designed to be reused, so if you have a need to use it then go ahead. In fact, it would be cool to see people using their RePacks for something totally different than what they were originally designed for.

Can I draw something on a RePack?

Yeah go ahead! Get creative :)