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RePack FAQ



How do I get my Repack delivery?


How long will it take to get my voucher after I have returned the RePack?


How can I be sure that a RePack has returned?


What happens if RePack doesn’t go to the right place after I have returned it?


Is my purchase safe in a RePack?


What kinds of packages do you have?


How many times can a single RePack be used?


What materials have been used for the packages?


Do you use recycled materials in your packaging?


How much does it cost to return a RePack?


What to do if the package gets torn/damaged?


Do the packages get easily torn?


Which web stores are using RePack?


Where can I use my voucher?


Can I use the discount voucher for products that are already discounted?


Can all RePack functions be used with a mobile device?


What is the environmental impact of reusable packaging?


Do I have to return my RePack?


I want to return my purchase to the webstore, what do I do?


Is that a Finnish return address? Why is that?


I like RePack very much, but it does not fit to my branding!! What can I do?




How do I get my Repack delivery?



RePack is not dependent on any delivery method. By choosing RePack as your packaging method your order will be delivered to the address of your choice, just like before. The only difference is that now there will be no more packaging trash. Plus you can save money & nature!




How long will it take to get my voucher after I have returned the RePack?



Returned RePacks travel through the postal system.

You can drop the used RePack to a local mailbox and usually within a week a voucher will be sent to your email. (Note: The longest delivery time is from Outer Space. However, we recommend returning RePacks to mail boxes on Planet Earth.)


How can I be sure that a RePack has returned?



When you see a voucher in your email you can be sure that the RePack has returned safely to its destination. And no need to worry: RePacks are known for their toughness and endurance!

However, just like with any other mail deliveries, even RePack can sometimes get lost on its way. If you suspect that your RePack has disappeared, so if you haven’t received your voucher within a few weeks, contact us and we will fix things.


What happens if RePack doesn’t go to the right place after I have returned it?



Each RePack is equipped with a solid return mail address. But of course it’s theoretically possible for a RePack to get lost on its way.

If you suspect that your package has disappeared, so if you haven’t received your voucher within a few weeks, contact us and we will fix things.


Is my purchase safe in a RePack?



RePacks are designed to be used for at least 20 times. This means that the packages are super durable.

In fact, RePack outsmarts any average disposable packaging in many ways. Not only are they more durable, they're also more sustainable and good-looking. So, if you want to make sure that you will receive your order undamaged, go for RePack.

There’s no need to worry about safety issues either: RePack is sealed with a sticker so that your order cannot be easily reached.


What kinds of packages do you have?



RePacks come in various shapes and sizes. We’re testing new models and materials all the time. You can download our packaging info here


How many times can a single RePack be used?



RePacks are designed to be used for at least 20 times, so the packages are, in fact, super durable. There are even rumors about toughest RePacks having 50 delivery gigs under their belts.


What materials have been used for the packages?



RePacks come in different shapes and materials. We’ve made them out of polypropylene, polyethylene and cardboard.

All materials are durable and 100 % recoverable.

We’ve also made packages out of old banner ads, giving them a new lease of life as an e-commerce delivery bag. New materials are being tried out, and if they are proven to be durable and recyclable, they're good for RePack packages.


Do you use recycled materials in your packaging?



We are proud to say RePack’s are made from recycled material. Polypropene is durable, lightweight and recyclable.

We would love to use biobase material but have not found a solution. Yet. If you know some please let us know!


How much does it cost to return a RePack?



For you: nada! The return costs have already been paid for you. You can return RePack free of charge by dropping it to any mailbox in the world.


What to do if the package gets torn/damaged?



We hope that you will return the package regardless of its condition. You will receive a reward even for returning an ”exploded” package, so no worries!


Do the packages get easily torn?



RePacks are designed to last at least 20 times so the packages are super durable. There are even rumors about some tough RePacks having about 50 delivery gigs under their belts.


Which web stores are using RePack?



All #RePacking stores can be found here. The revolution is on the way and new stores are joining the #RePacking movement at a fast pace. To be up-to-date about what's happening you can follow us by subscribing to our newsletters.


Where can I use my voucher?



You can find all #RePacking stores here


Can I use the discount voucher for products that are already discounted?



This depends on each web store and their policies, so you should ask them. I'm sure they're happy to help.


Can all RePack functions be used with a mobile device?



Of course! And if not, please let us know and we’ll fix it to be perfect.


What is the environmental impact of reusable packaging?



Since RePack is designed to last at least 20 times we compared one RePack to 20 disposable packages that were thrown away after one use. Comparison showed that RePack has up to 80 % smaller carbon footprint compared to throw away packages. You can download the study here.

RePack is designed to be returned and reused, removing disposable packaging waste every time it is used. So, in essence, it's a no trash packaging solution.


Do I have to return my RePack?



Well of course you don’t have to! Just like you don’t have to return a deposit bottle either. RePack is designed to be reused, so if you have a need to use it then go ahead. In fact, it would be cool to see people using their RePacks for something totally different than what they were originally designed for.


I want to return my purchase to the webstore, what do I do?



Inside the RePack you should have a sticker with preprinted customer return address. Use this sticker to seal the packaging and simply drop your RePack to a postbox near you. Once its received at the webstore your customer return is handled and you will be rewarded with a voucher for your next purchase. Yes, we will reward you with a voucher even if you return your purchase. This is way we can get the RePack ready for next order and back to removing trash.


Is that a Finnish return address? Why is that?



Yes, you got good eyes! RePack is based in Finland, and the returns are handled there.

Of course - listen - OF COURSE, we know, that this is nothing to proceed with in the long term. Once we have settled some significant RePack traffic in central Europe, such as Netherlands, Germany, UK or France, we will set up a return address in one of these countries. But setting up full logistics operations in a country without having any volume in the first place doesn’t make any sense. So there will be some transition time in between.

(However, believe us or not, if you look at the carbon footprint, it actually doesn’t make a huge difference. It just looks awkward.)


I like RePack very much, but it does not fit to my branding!! What can I do?



You have three options:
Here is Option 1: Make a trial and just try it out. We help you collect the necessary feedback. (So far, we found, that the vast majority of consumers love RePack regardless of the colour).

Option 2: Let your customers actively chose RePack in the checkout process, so these ones expect your delivery coming in RePack.

Option 3: Simply talk to us. We are constantly working on new colours and materials. However, in most cases, custom Repacks demand some minimum volumes. But let’s see and talk, if there’s also something in it for you, or if you can bundle forces with another webshop.